Thinking about personalisation but you have a few questions first? No worries. Below you can see our Refund Policy, Privacy Policy, Terms of Service, along with some of the most common questions we receive from customers. If there is something in particular that you are not sure about, please feel free to contact our customer service email on design@jaffadills.com.au
Vector file types are the preferred method, these include .eps, .ai or .cdr file types. We
also accept high-resolution raster files such as .jpg, .png or .tiff. Our customer service team can help with your file format questions.
You can expect contact within 24 hours and engraving completed within a day or 2 from artwork being approved by client.
There’s no minimum or maximum quantity but we do have a minimum fee of $25 to put a job in the machine.
We can engrave all size bottles, including the big ones! Generally all of our patterns can be styled to suit each size, but the patterns may vary in terms of placement and size dependent on what is best for the item.
Yes, our engraving process does not affect the usability of your bottles. Please be sure
to check with your product provider as to the best way to clean your bottle.
The price depends on the extent of your design. A basic name is the most budget-friendly option while our full wraps can be a great price point for a gift for a loved one. Send us your vision and we can provide a detailed quote and get you the best price possible.
Laser engraving will not affect the functionality of your bottle but it will void the warranty
held with any of those companies. Please note, Jaffadills is in no way affiliated or a reseller of those companies.
If you can’t find the answer to your question, please contact our customer service team on design@jaffadills.com.au